What is an upgrade?

As a member of the Vodacom family the duration of your Contract is 24 months. From month 22 your Contract is due for renewal, allowing you to upgrade your cellphone to a brand new make and model while extending your Contract for another 24 months.

Why should I upgrade?

The main benefit of upgrading is that you receive a new cellphone absolutely FREE (depending on your tariff package and the cellphone or device chosen). When upgrading, you retain your cellphone number, and simply continue with your Contract – no credit checks are needed!

Will I be charged to upgrade?

There are a range of cellphones available for FREE on every tariff package. In the event you select a cellphone which is not covered by your tariff package, you will be required to pay in. A R150 upgrade administration fee is applicable, and will be charged to your Vodacom Account.

Where can I upgrade?

You can use one of the following channels to upgrade your Vodacom Contract

Mobisite: m.vodacom.co.za/upgrades

Upgrades Call Centre: 082 1959

Vodacom approved Outlet: Visit any Vodacom approved outlet

How do I know which upgrade offer is best for me?

Simply contact our Upgrades Department on 0821959, or visit any of our Vodacom approved outlets, and a friendly agent will advise you on cellphone and tariff package options that best suits your needs.

Do I need to be registered for RICA before I can upgrade my contract?

Yes, you can only upgrade a line which is registered for RICA.

To check if your SIM card is RICA registered, simply SMS 'RICA' to 31050. You can register for RICA when you upgrade your contract. Simply bring your ID Document* or Passport, proof of residence and the last four digits of your SIM to any Vodacom outlet when upgrading.

*A driver's licence is NOT accepted as proof of identity.

Once I have done my upgrade, when will I receive my cellphone?

When upgrading at a Vodacom approved outlet, you will receive your new cellphone immediately, subject to stock availability. When upgrading via the Upgrade Call Centre, your new cellphone will be delivered to your door within 3 to 7 working days, dependent on stock availability. Don’t forget to ask your Vodacom agent for more information on our Value Added Services, such as Itemised Billing; receiving your cellphone bill via email; Data, SMS and MMS Bundles; and so much more! Please ensure that you take note of the Terms and Conditions relevant to your Contract.